To our customers,

With the COVID-19 global pandemic continuing to evolve rapidly, we felt it important to share with you a brief summary of our business continuity plan (BCP) at RetailerSoft. Along with the safety of our employees, our top priority is to ensure that we continue to provide high-quality, uninterrupted service to support your business.

In response to COVID-19, we activated our BCP on 3/15/2020, a plan designed to help us manage through a variety of business-critical situations to ensure our customers receive the best, uninterrupted service throughout this time of uncertainty. With this plan in place, RetailerSoft can continue to deliver our products and services at normal capacities, and provide ongoing support across all regions. Key facets of our plan include:

1. The ability for all employees to work remotely, as well as remote access to our support phone and email systems.
2. Our customer support platforms are cloud-based and backed by comprehensive business continuity and disaster recovery plans.
3. Open communication with partners and customers, including as-needed updates on business operations.

If you have any questions or concerns at this time, please reach out directly to our customer support team.

Brad Green

President & CEO